Exchange & Return Policy
7-Day Easy Exchange & Return Policy
Shop With Confidence — Our 7-Day Exchange Promise
We know buying a perfume online means you can't smell it before it arrives — so we've made sure that's not a risk you have to take alone.
If your fragrance isn't the right match for you, we'll exchange it within 7 days of delivery. No awkward questions, no hassle.
Whether it's your first Vesper order or your fifth, our goal is simple: you should feel completely confident hitting "Order Now."
Our Promise, At a Glance
- 7-Day Exchange Window — from the date your order is delivered
- No-Questions-Asked — if the scent isn't for you, that's a valid enough reason
- Cash on Delivery available — pay only when your order arrives
- Free Delivery Nationwide — on exchanges too
- Simple 3-Step Process — no long forms, no back-and-forth
Exchange Eligibility
To keep this fair and fast for everyone, your item qualifies for exchange if:
- The request is made within 7 days of the delivery date
- The bottle is at least 80% full (a few sprays to try it are completely fine — we just ask that it isn't mostly used)
- The original packaging/box is available (even if opened)
- The order was purchased directly from vesperperfumes.com
How to Request an Exchange
Getting a new scent sent to you takes just 3 steps:
1. Message us on WhatsApp at +923099584608 or email vesperperfumes@gmail.com with your order number and which scent you'd like instead.
2. We'll confirm your exchange within 24 hours and arrange a free pickup of your original bottle.
3. Your new fragrance ships out as soon as the original is picked up — no need to wait for it to "arrive back" first.
No return forms. No waiting weeks. Just a quick message and we'll take care of the rest.
Refunds
We currently offer exchanges and store credit, not cash refunds, since our focus is on helping you find the Vesper scent that's right for you. If none of our other fragrances suit you, we'll issue store credit valid for any future order.
What's Not Covered
- Bottles used beyond the 80% mark
- Damage caused after delivery (not related to shipping)
- Orders placed more than 7 days ago
We reserve the right to assess exchange requests on a case-by-case basis to keep this policy fair for all our customers.
Frequently Asked Questions
What if I don't like the scent?
That's exactly what this policy is for. Message us within 7 days and we'll exchange it for another fragrance from our collection — no explanation needed.
Do I have to pay for the exchange?
No. Pickup of your original bottle and delivery of your replacement are both free, anywhere in Pakistan.
How long does an exchange take?
Most exchanges are completed within 3-5 business days of us receiving your original bottle back.
Can I exchange a gifted order?
Yes — just share the original order number (the person who received the gift, or the person who placed the order, can request the exchange).
Have a question we haven't answered here? Reach out to us at [support email/WhatsApp] — we're happy to help.